Shipping Policy

We work tirelessly to get the products you need to your door as quickly and inexpensively as possible. The shipping time and amount calculated on our website is the most accurate estimate we can provide; however, the actual shipping costs may differ. If the difference is greater than what the cart shows, we may call and/or email you for approval before processing your order.

 

Shipping Addresses

To keep shipping costs as low as possible and provide you with the best possible service here are some tips when checking out online:

  • Make sure your shipping address is correct.
  • If the package is going to a business address (any place other than a residence), then the name of the business must be listed, so that the carrier will know which business the product is delivering to.
  • PO Boxes may not be listed as the shipping address.
  • Freight Carriers, UPS and FedEx will not deliver to a PO Box.
  • Businesses run out of a residence will be considered a residential address and charged as such for any delivery.
  • Include an accurate phone number when placing on order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.

 

Delivery Options

Our system automatically determines whether your address is zoned in a commercial or non-commercial (residential) area.

  • Non-commercial Address: A non-commercial address is any house, apartment, or other living space, even if you operate a business from such an address. Schools and churches are considered non-commercial by shipping companies.
  • Commercial Address: Our freight carriers define a commercial address as any commercial or industrial site with tractor-trailer access or a loading dock that is open during normal business hours (9 a.m. to 5 p.m.). If your item(s) are shipping via freight carrier, in most cases the carrier will contact you to arrange delivery.

 

Free Shipping

If free shipping is available, it will show on checkout. We offer free shipping on various items. These aren't limited-time deals; they're part of our commitment to provide you the best value on the quality items.

  • Free, standard ground shipping is only valid on orders shipping to the 48 contiguous United States. Customers shipping items to Alaska, Hawaii, Puerto Rico or any island that is off the coast and only accessible by ferry or vessel will need to contact customer service to obtain a shipping quote before their order can be processed.
  • Free shipping does not include upgraded services like expedited shipping, inside delivery and white glove delivery. Remote or hard-to-reach locations may incur additional fees. Customers will be contacted if these fees need to be collected. By working with our freight carrier, we're able to secure competitive rates that keep your final total down.

     

Freight Receiving Procedures

When an item exceeds standard weight limits, we ship via freight carrier. Please carefully read the following freight shipment procedures and follow them point by point when your delivery arrives.

 

Inspecting Your Freight Delivery

Before the delivery driver leaves your driveway do the following. (Remember, once the driver leaves, you become responsible for reporting any damages to the freight company. Block20Sales cannot be held liable for those damages.)

  1. Verify the items being delivered are what you ordered.
  2. Unpack everything, but be sure to keep all of the original packaging materials. Do not throw out pallets or boxes until you are certain you want to keep everything.
    1. The client should look over the shipment for indicators that something could be damaged or missing. Is the shrink-wrap intact? If not, note it on the delivery receipt and ask the driver how many cartons does the Bill of Lading show to be on their order so they can count and make sure all boxes are present.
    2. The client should look at each carton they are receiving for, dirty boxes, dents, dings, creases, holes, punctures, broken pallets. If they see this, note it on the delivery receipt and request that the driver open the box. If he refuses, they can either call our Customer Care Center or refuse the box and note it on the delivery receipt.
    3. If the boxes are absolutely show room perfect, they should still write where they sign their name, "subject to inspection." Once the driver leaves, the client has 5 days to notify us of damaged items or missing items.
    4. Inspect the entire piece of equipment - top to bottom. You are looking for visible and/or concealed damage, so look over everything thoroughly. Concealed damage must be reported and an inspection must be requested within 3 business days.
    5. While the driver is present, make note of all damage that you see. Take pictures if you can. Check the products as they are being delivered and note any potential damage on the delivery receipt/bill of lading.
    6. Now you have 3 options:
        1. NO damage. Accept the shipment and sign off.
        2. Slightly damaged. Write down all the damage you see on the acceptance form. If you do not want to live with the damages you see, in the event the carrier does not want to participate in a freight claim, it is best to refuse the damaged piece and call our Customer Care Team immediately. Note the freight bill with "Refused." If you keep the shipment, make sure you note the damage that you see on the bill that you sign. If the driver only has a PDA (electronic device), make sure you have him note something on paper that he will sign before you allow him to leave.
        3. If the item you ordered is completely damaged refuse the shipment. Please make note of the damage and take photos. Contact us as soon as possible to start the return process.

If freight damage does occur we are here to help. Please call us at 605-987-SOLD (7653) Monday through Friday from 9 a.m. – 5 p.m. Central Standard Time. Please have your order number, shipping information, and any available tracking numbers ready so we can quickly and accurately assist in the process.

 

Liftgate Service

Since items shipped via freight carrier are typically bulky and heavy, liftgate service is included in shipping price at checkout. A liftgate is required for all commercial and non-commercial addresses without a loading dock or tractor-trailer access. A liftgate safely unloads items from the truck down to ground level. Once the item is on the ground it is your responsibility to move the product inside. For inside delivery or white glove services, you can contact our sales team before your items are delivered to obtain a quote.

 

International Shipping

Most items ship internationally via FedEx or UPS, although large, heavy and/or bulky items will ship via freight carrier. We cannot ship freight outside of the United States directly, however, we can ship to an international freight forwarder location in the United States for international freight deliveries.

You are responsible for finding and hiring your own freight forwarder.

Once your shipment is delivered to your forwarder, they are responsible for delivery beyond this point.

It is your responsibility to make delivery and payment arrangements with the freight forwarder.